Guest Experience & Tour Center Coordinator

Location:  Trilogy Evergreen - Conroe, TX

Bring the Trilogy Lifestyle to Life

Are you equally energized by creating exceptional guest experiences?  If so, this role may be the perfect fit.

As the Sales Center Coordinator, you'll be at the heart of the community, welcoming prospective homeowners, supporting the sales team and coordinating community events.

This role is ideal for someone who loves people, enjoys staying organized and thrives in a fast-paced, collaborative environment. Weekend work is required.

What You'll Do

Create Exceptional First Impressions

• Deliver the renowned Trilogy experience by welcoming and assisting guests visiting the community.
• Ensure the sales center is inviting, organized, and ready to showcase the lifestyle our homeowners love.
• Support Community Representatives and help create a seamless guest journey from arrival through follow-up.

Keep the Sales Center Running Smoothly

• Partner closely with the Sales Manager to coordinate day-to-day sales center operations.
• Prepare reports, maintain records, track community traffic and sales activity, and support administrative initiatives.
• Manage vendor relationships and help oversee sales center and model maintenance.
• Coordinate invoices, budgets, community collateral, and operational resources.
• Maintain design materials, option catalogs, and showroom presentation standards.

Support Community Events & Experiences

• Assist with the planning and execution of sales events, homeowner experiences, and community programs.
• Help manage the Vacation Experience Program and Ambassador Program.
• Work alongside Sales and Marketing teams to create memorable moments that showcase the Trilogy lifestyle.

What Makes You Successful

We're looking for someone who is:

• Passionate about creating outstanding customer experiences.
• Naturally welcoming, positive, and relationship-focused.
• Organized and detail-oriented, with the ability to manage multiple priorities.
• Comfortable balancing administrative responsibilities with customer-facing interactions.
• Proactive, resourceful, and able to work independently while supporting a collaborative team.
• Excited to contribute to a culture built around hospitality, connection, and lifestyle.

Preferred Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience supporting sales, hospitality, customer service, real estate, homebuilding, or related industries.

Why You'll Love This Role

• Work in a beautiful, resort-style environment.
• Build meaningful relationships with prospective and future homeowners.
• Be part of a collaborative team focused on delivering the Trilogy lifestyle experience.
• Play an important role in helping people find the home and lifestyle they've been dreaming about.